world wide shipping
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45 days money back guarantee
Cashback / loyalty program
Hotline +49 681 / 309 842 14

Payment and shipping

The following conditions apply:
Goods are delivered worldwide. Please always ensure that the correct delivery country is displayed on the PC in the top right corner or on the smartphone within the menu, so that we can display the correct prices for your destination country.

Shipping costs (including statutory VAT)

Pickup in Saarbrücken (Germany)
There are no shipping costs for pickup. We will inform you by email about the availability of the goods and the pick-up options. General information on pickup options and opening times can be found at www.jawolle.saarland

Domestic deliveries (Germany):

We calculate the shipping costs according to the order value (gross value of the goods) depending on the shipping service provider:

Delivery by DPD

ECO (delivery in 1 package)*:

  • 0.00 to 37.99 €: 3.95
  • Free shipping from € 38.00

Classic (1-3 working days):

  • 0.00 to 37.99 €: 4.95
  • € 38.00 to € 49.99: € 1.50
  • from 50.00 €: 1.00 €

For deliveries to islands we charge a surcharge of 15.00 €.

Delivery by DHL (without islands)
We are happy to deliver your order directly to a DHL Packstation. Please enter your post number as company and as street e.g. Packstation 123 or post office 321.

ECO (delivery in 1 package) *:

  • 0.00 to 37.99 €: 5.95 €
  • from 38.00 €: 3.50 €

Delivery by DHL Classic (1-3 working days):

  • 0.00 to 37.99 €: 6.95 €
  • from 38.00 €: 4.95 €

Deliveries to other EU countries

We calculate the shipping costs to other EU countries based on the order value (gross value of goods). Delivery is by DPD.

Austria:
  • 0.00 to 34.99 €: 6.95 €
  • 35.00 to 49.99 €: 4.95 €
  • 50.00 up to € 74.99: € 2.95
  • free shipping from € 75.00
Belgium, Netherlands (excluding overseas territories) , Luxembourg :
  • € 0.00 to € 34.99: € 7.95
  • € 35.00 to € 49.99: € 4.95
  • € 50.00 to € 74.99: € 2.95
  • free shipping from € 75.00
France (excluding overseas territories) , Denmark (excluding Greenland (GL) and Faroe Islands (FO)) :
  • 0.00 to 19.99 €: 9.50 €
  • 20.00 to 39.99 €: € 7.50
  • € 40.00 to € 74.99: € 5.50
  • from 75.00 €: 3.50 €
Hungary, Italy, Poland, Slovakia, Slovenia:
  • 0.00 to 19.99 €: 11.50 €
  • € 20.00 to € 39.99: € 9.50
  • € 40.00 to € 74.99: € 7.50
  • from 75.00 €: 5.50 €
Spain, Ireland, Portugal, Sweden:
  • € 0.00 to € 19.99: € 14.95
  • € 20.00 to € 39.99: € 12.95
  • € 40.00 to € 74.99: € 9.95
  • from 75.00 €: 7.95 €
Estonia, Finland, Croatia, Lithuania, Latvia:
  • 0.00 to 19.99 €: 17.95€
  • € 20.00 to € 39.99: € 15.95
  • € 40.00 to € 74.99: € 13.95
  • from 75.00 €: 11.95 €
Bulgaria, Greece, Romania:
  • 0.00 to 74.99 €: 24.95 €
  • from 75.00 €: 16.95 €

Deliveries abroad (outside the EU)

We calculate the shipping costs for deliveries outside the EU based on weight. A package must not exceed the total weight of a maximum of 5 kg, otherwise we charge additional packages (ie for an order of 6 kg we charge 1 package up to 5 kg and 1 package up to 1 kg. Shipping is via Parcel.one When completing the purchase, no taxes apply. Please also note our information on taxes and customs.

Country of delivery up to 0.5 kg up to 1 kg up to 2 kg up to 3 kg to 5 kg
Australia 12.95 € 14.95 € 22, 95 € 29.95 € 49.95 €
Egypt 11.95 € 13.95 € 17.95 € 19.95 € 34.95 €
Brazil 22.95 € 22.95 € 29.95 € 34.95 € 47.95 €
China 11.95 € 13.95 € 17.95 € 19.95 € 34.95 €
Great Britain 8.95 € 9.95 € 9.95 €  12.95 € 14.95 €
Hong Kong 15.95 € 16.95 € 24.95 € 25.95 € 30.95 €
Iceland 14.95 € 17.95 € 21.95 € 24.95 € 49.95 €
Japan 11.95 € 13.95 € 19.95 € € 27.95 € 34.95
Canada 11.95 € 13.95 € 19.95 € € 27.95 € 34.95
Liechtenstein 8.95 € 9.95 € 9.95 € 12.95 € 14.95 €
New Zealand 22.95 € 22.95 € 29.95 € 34.95 € 47.95 €
Norway 9.95 € 10.95 € 16.95 € 20.95 € 24.95 €
Russia 11.95 € 13.95 € 17.95 € 19.95 € 34.95 €
Switzerland 8.95 € 9.95 € 9.95 € 12.95 € 14.95 €
USA 14.95 € 17.95 € 21.95 € 24.95 € 49.95 €

Delivery of downloadable products:

Orders with only downloads are only available to customers in Germany. In combination with other physical products (which are delivered as a package), downloadable products are available worldwide.

There are no shipping costs for downloadable products (digital content that is not delivered on a physical data carrier). Downloadable products are available to you for download in your customer account immediately after the conclusion of the contract (with an agreed advance payment after the time of your payment instruction). You can find more information on downloadable products here . We will always confirm receipt of your payment in writing by email.

Delivery times

Unless otherwise specified in the respective offer, the goods are delivered domestically (Germany) within 2 - 5 working days, in the case of deliveries abroad in other European countries within 3 - 7 working days and in the case of deliveries outside Europe (e.g. USA , Japan) within 7-14 days after the conclusion of the contract (if prepayment has been agreed after the time of your payment instruction). Shipping days are Monday to Friday.

(*) If you choose a shipping method marked with "ECO" within Germany, delivery will be made in one package. Even if we try to provide all items in commercial quantities in our main warehouse, it can happen, especially when there is a higher demand, that we first have to merge the goods from different locations, which can lead to a delivery delay of an additional 1-2 working days ; You can also find more information here . Working days are Monday to Friday.

Notice: There will be no delivery on Sundays and public holidays.
If you have ordered items with different delivery times, we will send the goods in one consignment, unless we have made any deviating agreements with you.
The delivery time is determined in In this case, according to the product with the longest delivery time that you have ordered.

Information about Parcel.one

Parcel.one is our reliable partner for international shipments. We hand over our international parcels bundled to Parcel.one twice a week (Tuesdays and Thursdays) and Parcel.one ensures that the parcel is delivered to your home with the best possible parcel service. This approach helps us to always be able to offer you cheap shipping costs, but it ensures longer delivery times. For this reason, we only offer this shipping method if we can offer you significantly cheaper shipping costs.

Notes on Taxes & Customs

If you select a delivery country outside the EU, all prices stated in the shop are displayed exclusive of statutory VAT, because if you select a billing and delivery address outside the EU, German VAT is not applicable when the order is placed. However, you may have to pay additional duties, taxes or fees in your country, not to us (the provider), but to the customs or tax authorities responsible in your country. We recommend that you ask your customs or tax authorities for the details before ordering.

Accepted payment options

Depending on the country of delivery, it may be the case that not all of the payment methods listed below are available from a corresponding payment provider. List valid for deliveries within Germany.

  • Cash on collection
  • EC-card payment for Collection
  • Prepayment by bank transfer
  • Payment by PayPal
  • Payment by PayPal Express
  • Payment by installment purchase (via PayPal )
  • Payment by instant transfer & nbsp; (via Klarna)
  • Payment by invoice (via Klarna)
  • Payment by installment purchase (via Klarna) 
  • Payment by direct debit (via Klarna)
  • Payment by credit card (via Klarna)
  • Payment by amazon payments

If you pay in advance by bank transfer, we will grant you a 2% discount on the gross value of the order. This discount will be deducted immediately.

If you have any questions, you can contact us at any time using the contact form .

Status: 01.11.2021